A monthly program by HRPivot. Master communication, difficult conversations, performance management, and strategic HR partnership through four progressive phases over 12 months.
Overall Progress
0 / 12
Modules Passed
Phase 1 · Months 1–3
Core Communication Foundations
Phase 1 · Module 1
The business case for communication, the 8 essential skills overview, leadership mindset shift, and Jack Welch's foundational principle.
Phase 1 · Module 2
Four DISC communication styles, adapting your approach to each personality type, and the leader's responsibility to flex — not employees.
Phase 2 · Module 3
80/20 listening rule, TED questioning framework, open-ended questions, empathy in practice, and L1 Certification milestone.
Phase 2 · Months 4–6
Difficult Conversations & Facilitation
Phase 2 · Module 4
PODC model, opening language, scenario practice with late employees and disruptive colleagues, and documentation discipline.
Phase 3 · Module 5
Running effective meetings, balancing airtime, the parking-lot technique, round-robin methods, and change communication frameworks.
Phase 3 · Module 6
Duty to Act, escalation protocol, exact do/don't language for harassment reports, confidentiality vs. secrecy, and L2 Certification.
Phase 3 · Months 7–9
Performance Management & Coaching
Phase 3 · Module 7
Feedback as a continuous conversation, SBI in performance context, skill vs. will diagnosis, and coaching conversation framework.
Phase 3 · Module 8
SMART goal criteria, setting non-negotiable performance benchmarks, calibration sessions, halo effect and recency bias correction.
Phase 3 · Module 9
Delivering fair reviews, PIP structure and delivery, legal pitfall scenarios, HR routing matrix, and L3 Certification milestone.
Phase 4 · Months 10–12
Advanced Leadership & Strategic HR
Phase 4 · Module 10
ADA, FMLA, protected classes, retaliation prevention, the HR routing matrix, and building proactive manager-HR relationships.
Phase 4 · Module 11
Employee relations investigation role, change management, succession planning, talent development, and the "Don't Hoard Talent" principle.
Phase 4 · Module 12
Workforce planning, data-driven decisions, team health metrics, internal mobility targets, and L4 Certification — program completion.
Pass all 12 modules with 80%+ to earn your HRPivot Effective Communication & Leadership Certificate.
0 / 12 Modules Passed