Transition in. Move into "The Coaching Conversation Framework" by linking it to the previous slide. Give the group a one-sentence "why this matters" before walking through the points below. Talking points (walk through each in order): 1. Step 1 — Set the Purpose. "I want to talk about [specific performance area]. I'd like to understand your perspective and agree on a path forward." Facilitator tip: say this in your own words, then ask the group for a real example of "step 1 — set the purpose" from their own team before moving on. 2. Step 2 — Share the Observation (SBI). Name the specific behavior, the situation, and the business impact. Be factual, not emotional. Facilitator tip: say this in your own words, then ask the group for a real example of "step 2 — share the observation (sbi)" from their own team before moving on. 3. Step 3 — Listen and Explore Root Cause. Ask open questions. Is this a skill, will, or resource issue? Do NOT jump to solutions until you understand the problem. Facilitator tip: say this in your own words, then ask the group for a real example of "step 3 — listen and explore root cause" from their own team before moving on. 4. Step 4 — Agree on the Path Forward. Co-create the improvement plan where possible. Specific goals, timelines, support available, next check-in date. Facilitator tip: say this in your own words, then ask the group for a real example of "step 4 — agree on the path forward" from their own team before moving on. 5. Step 5 — Document Within 24 Hours. Capture: date of conversation, specific behaviors discussed, agreed commitments, next steps, and follow-up date. Facilitator tip: say this in your own words, then ask the group for a real example of "step 5 — document within 24 hours" from their own team before moving on. Engage the room. Pose a quick scenario and ask the group how they would apply this principle. Timing & transition. Aim for roughly 6–7 minutes on this slide. When the points have landed, transition forward with a short bridge such as "Now that we've covered the coaching conversation framework, let's look at what comes next."

Speaker Notes · Slide 1

Performance Feedback & Coaching