Transition in. Move into "Body Language & Receiving Feedback — The Hidden Communication Layer" by linking it to the previous slide. Give the group a one-sentence "why this matters" before walking through the points below. Talking points (walk through each in order): 1. Nonverbal Communication Dominates. 93% of communication's impact comes from nonverbal cues — your posture, eye contact, facial expressions, and tone carry far more weight than your words alone (Darlene Price) Facilitator tip: say this in your own words, then ask the group for a real example of "nonverbal communication dominates" from their own team before moving on. 2. What Open Body Language Looks Like. Uncrossed arms, forward lean toward the speaker, steady eye contact, genuine expressions. In a difficult conversation, your body either reinforces trust or destroys it. Facilitator tip: say this in your own words, then ask the group for a real example of "what open body language looks like" from their own team before moving on. 3. The Empathy Signal. 96% of employees want their employers to demonstrate empathy — yet 92% say it's undervalued. In every difficult conversation, pause to acknowledge feelings before moving to solutions: "I can hear this is frustrating — I want us to work through it together." Facilitator tip: say this in your own words, then ask the group for a real example of "the empathy signal" from their own team before moving on. 4. Implementing Team Feedback. If you ask for feedback and don't act on it, your team loses faith in your leadership. Close the loop: let people know what you heard, what you're changing, and what you can't change yet — and why. Facilitator tip: say this in your own words, then ask the group for a real example of "implementing team feedback" from their own team before moving on. 5. The Credibility Test. Your verbal message and your nonverbal behavior must match. A manager who says "I'm listening" while staring at their phone fails the credibility test instantly — and that impression lingers long after the conversation ends. Facilitator tip: say this in your own words, then ask the group for a real example of "the credibility test" from their own team before moving on. Engage the room. Ask for a show of hands: who has faced a situation like this in the last month? Timing & transition. Aim for roughly 6–7 minutes on this slide. When the points have landed, transition forward with a short bridge such as "Now that we've covered body language & receiving feedback — the hidden communication layer, let's look at what comes next."

Speaker Notes · Slide 1

Difficult Conversations & Meeting Facilitation